Important Information Summary
Thank you for your interest in our products.
We advise each of our customers read and understand the following information before making a purchase from our store or using any of our products.
We make these recommendations to ensure the utmost enjoyment for the user, correct toy maintenance and safe application
I have a few questions, where can I find your Frequently Asked Questions page?
Our FAQs can be found here or via our menu toolbar located to the left of the page.
If you are unable to find a suitable answer to your question, please don't hesitate to message us directly.
How can I best use my Tug Mug?
"Lube Well and Prosper"
We've found that the best feeling is achieved when sufficient lubricant is applied. Suction can also be controlled with your choice to leave or remove the rear lid.
If you're having trouble with the unit despite utilising the above steps, a different size may be required.
Is this is case, please contact our staff and we can arrange a solution.
What are the Tug Mugs and Wet Stuff Lubricants made from?
The outer casing of the Tug Mug is made from Acrylonitrile Butadiene Styrene (ABS) plastic. This is due to the light yet resilient nature of the material, making it perfect for the keeping your unit safe.
The Internal sleeve is a silicone rubber compound originally purposed for special effects prosthetics. As such, it is generally safe to use on skin - though we strongly urge consideration be taken where medical conditions apply.
Our water-based Wet Stuff product was carefully selected not only for its standout performance as a lubricant, but also its practical cleaning requirements. More information on its ingredients can be found here.
How should I clean my Tug Mug?
Excellent question! We've designed the Tug Mug to minimise cleaning effort and maximise longevity.
In short, we can categorise its cleaning under two classes: Field & Home
Field Environment
We recommend expelling as much waste out the back of it as possible. This can be achieved either through finishing with the back off or not inside the unit at all (less ideal). Remaining waste can be left to collect in the bottom cap over a short period of time and then wiped or washed free.
Once enough waste has cleared from the unit, a small amount of water (preferably hot) can be ran through to clean the remaining product. Running a microfiber cloth and or baby-wipe through the center to dry and clean the residual mess is also advised.
These steps will prolong the health of your Tug Mug out field but will not sustain it indefinitely. We recommend competing our home care recommendations once you've returned.
Home Care
When you have the time and resources available to clean your Tug Mug in a non-tac environment, we recommend these steps to be taken.
After finishing (this can be a reasonable time later), run warm water through the sleeve and rinse out any remaining nut; the sleeve can be inverted to help clean any stubborn parts.
Rinse or wipe any waste free from the plastic case.
Leave the units to drain and/or use a towel to dry.
We also recommend the user also clean their Tug Mug in a hot (not boiling) sink as they would a regular dish. This helps kill any resilient bacteria and prolong their Tug Mug's lifespan. This is especially recommended for users returning from a field environment.
Find a better way to clean it? We surprised but grateful, message us here with your suggestion :)
The sleeve I ordered is a little too tight or loose?
No worries! Unfortunately when it comes to sleeve elasticity, one size does not always fit all.
If you require a different size, please message us here and include your invoice number.
We have the capacity to make larger/smaller sleeves on demand - so if you are worried in advance, flick us a message using the above link and we will accommodate accordingly :)
Where can Wicked Wolf Co Pty Ltd company policies be found?
Our Terms of Service can be found by following this link,
Our Refund Policy can be found here,
And our Privacy Policy is located here.